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18:19:24","wemediaEAccountId":"","source":"建行羅家集支行","sourceUrl":"","author":"","summary":"建行羅家集支行：兌換“小硬幣”彰顯“大責(zé)任”","imagesInContent":[],"bdImg":"http://x0.ifengimg.com/ucms/2019_38/AC5B8A2AE18AB61C7067AFFDBBCD12D16295DDA2_w121_h75.jpg","pcUrl":"http://www.mcumonitor.com/c/8m1hUW2jr8o","url":"http://www.mcumonitor.com/c/8m1hUW2jr8o","commentUrl":"ucms_8m1hUW2jr8o","skey":"82b98e","voteId":"ucms_8m1hUW2jr8o","isOriginal":"0","contentData":{"contentList":[{"data":"\u003cp>近日，一位客戶提著兩個塑料袋走進(jìn)建行羅家集支行，大堂經(jīng)理熱情接待了客戶，了解到客戶想將手中的幾袋硬幣兌換成紙幣。由于客戶硬幣數(shù)量較多，大堂經(jīng)理第一時間向客戶解釋，由于硬幣清點(diǎn)耗費(fèi)時間較長，直接去柜臺前清點(diǎn)會影響柜臺業(yè)務(wù)辦理效率，便建議由網(wǎng)點(diǎn)員工與客戶一起在旁邊清點(diǎn)和捆扎，客戶表示理解并欣然同意。在不影響網(wǎng)點(diǎn)業(yè)務(wù)情況下，營運(yùn)主管動員其他員工在另一邊的窗口幫忙清點(diǎn)、捆扎，在多位同事的共同參與下，共計(jì)兩千多元的硬幣清點(diǎn)完成，并成功為客戶兌換成紙幣，解決了客戶的難題，客戶對建行的服務(wù)表示非常滿意。\u003c/p>\u003cp>服務(wù)無小事，建行羅家集支行始終堅(jiān)持用有溫度的服務(wù)拉近與客戶的距離。羅家集支行將繼續(xù)用心用情為群眾辦實(shí)事，不斷提升金融服務(wù)質(zhì)效，進(jìn)一步提升客戶的獲得感、幸福感。（彭玲）\u003c/p>","type":"text"}],"currentPage":0,"pageSize":1},"editorName":"吳琳","faceUrl":"","vestAccountDetail":{},"subscribe":{"cateid":"建行羅家集支行","type":"source","catename":"建行羅家集支行","description":"","cateSource":"","backgroud":"http://p1.ifengimg.com/ifengimcp/pic/20160919/d236177a15798b010c4c_size104_w720_h186.png","api":"http://api.iclient.ifeng.com/api_wemedia_list?type=source&keyword=%E5%BB%BA%E8%A1%8C%E7%BD%97%E5%AE%B6%E9%9B%86%E6%94%AF%E8%A1%8C","originalName":"","redirectTab":"article","newsTime":"2025-08-22 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建行羅家集支行：兌換“小硬幣”彰顯“大責(zé)任”

建行羅家集支行：兌換“小硬幣”彰顯“大責(zé)任”

近日，一位客戶提著兩個塑料袋走進(jìn)建行羅家集支行，大堂經(jīng)理熱情接待了客戶，了解到客戶想將手中的幾袋硬幣兌換成紙幣。由于客戶硬幣數(shù)量較多，大堂經(jīng)理第一時間向客戶解釋，由于硬幣清點(diǎn)耗費(fèi)時間較長，直接去柜臺前清點(diǎn)會影響柜臺業(yè)務(wù)辦理效率，便建議由網(wǎng)點(diǎn)員工與客戶一起在旁邊清點(diǎn)和捆扎，客戶表示理解并欣然同意。在不影響網(wǎng)點(diǎn)業(yè)務(wù)情況下，營運(yùn)主管動員其他員工在另一邊的窗口幫忙清點(diǎn)、捆扎，在多位同事的共同參與下，共計(jì)兩千多元的硬幣清點(diǎn)完成，并成功為客戶兌換成紙幣，解決了客戶的難題，客戶對建行的服務(wù)表示非常滿意。

服務(wù)無小事，建行羅家集支行始終堅(jiān)持用有溫度的服務(wù)拉近與客戶的距離。羅家集支行將繼續(xù)用心用情為群眾辦實(shí)事，不斷提升金融服務(wù)質(zhì)效，進(jìn)一步提升客戶的獲得感、幸福感。（彭玲）